Contact Us

Have a question about one of our skincare products, an order, or something else related to your shopping experience? The Grace & Stella support team is available to help with product information, order concerns, delivery questions, returns, and payment matters.

How to Reach Our Team

For assistance, please use the contact details below.

Email: support@sugracestella.shop

Phone: +1 (802) 610-1020

Business Address:
7102 Ruthgreen Rd
Windsor Mill, MD 21244
United States

Before You Contact Us

If your message concerns an existing purchase, including your order number will help us identify the transaction and respond more efficiently.

For product-related questions, please include the product name whenever possible.

If you are reporting a damaged, leaking, defective, or incorrect item, photographs of the product and its packaging may also help us review the situation.

Product Questions

Our store carries skincare and personal-care products such as eye-area masks, facial masks, lip-care products, clay masks, and other beauty items.

If you need clarification about a product's listed features, size, packaging, ingredients, or other information shown on its product page, you can contact our support team.

For individual skin concerns, allergies, sensitivities, or medical conditions, we recommend consulting an appropriate healthcare professional rather than relying solely on general product information provided through our store.

Order Assistance

If you have already placed an order and need help with an order detail, payment, shipment, or delivery issue, please provide your order number in your message.

We can assist with store-related questions and provide available information about your purchase.

Damaged or Incorrect Items

If your package arrives with a damaged container, leakage, broken packaging, or an item that does not match your order, please contact us as soon as possible.

Please keep the affected product and its packaging until we have reviewed the issue.

Photos may be requested so that we can better understand what happened and determine an appropriate solution.

Returns and Refunds

If you would like to return a product or request a refund, please contact us before sending anything to our business address.

Our support team will review your request and provide the appropriate instructions based on our Refund Policy.

Because many of our products are personal-care items, opened or used products may have different return eligibility from unopened merchandise.

Shipping Assistance

For questions about shipment status, tracking, delivery delays, missing packages, or address corrections, please include your order number and tracking information if available.

We will review the information available to us and assist with the next appropriate step.

Protecting Your Payment Information

Please do not include complete credit card numbers, card security codes, passwords, or other sensitive financial credentials in emails or other ordinary customer service messages.

If we need additional information to investigate an order or payment issue, we will explain what is required.