What kind of products does Grace & Stella sell?
Grace & Stella offers a selection of skincare and beauty products for everyday personal-care routines. Our collection may include under-eye masks, facial masks, clay masks, lip balms, lip-care products, and other skincare items.
Are all products currently in stock?
Product availability can change as orders are placed and inventory is updated. The current availability of each item is shown on its product page.
How should I use a skincare product?
Always follow the directions and usage information provided with the specific product. Different masks and skincare products can have different application times and recommended frequencies.
If you have concerns about a particular ingredient or how a product may interact with your individual skin, consult an appropriate healthcare professional before use.
Can I return an opened skincare product?
Because our products are intended for personal use, opened or used skincare products may not be eligible for a standard change-of-mind return.
If a product has a defect, arrives damaged, or there is another issue with your order, please contact us so we can review the situation.
What if my product arrives damaged or leaking?
Please contact us as soon as possible if an item arrives damaged, leaking, broken, or otherwise compromised.
Photos of the affected product, packaging, and shipping box may be requested to help us assess the issue and determine an appropriate resolution.
How long do I have to request a return?
Eligible return requests can generally be submitted within 30 days after delivery.
The product must meet the applicable conditions described in our Refund Policy.
How quickly will my order be shipped?
Orders generally require 1–2 business days for preparation before being handed to the carrier.
Once dispatched, standard delivery generally takes around 4–6 business days.
These are estimated timeframes and actual delivery may take longer in some circumstances.
Where do you ship?
We currently ship to eligible delivery addresses within the United States.
Available shipping services and any applicable charges are displayed during checkout.
Is shipping free?
Free standard shipping may be available for eligible U.S. orders.
The shipping options and final shipping cost, if any, will be displayed before you complete your purchase.
How will I know where my package is?
When tracking information is available, shipment details will be sent to the email address or contact information associated with your order.
Please note that tracking may take some time to show the first carrier scan after a shipping label has been created.
What if my tracking says delivered but I cannot find my package?
First, check around your delivery location and with other household members, neighbors, building management, or other appropriate locations where the carrier may have left the package.
If you still cannot locate it, contact us with your order number and tracking information so we can review the delivery details.
Can I change my shipping address after ordering?
Please contact us immediately if you notice an address error.
We can try to assist if the order has not yet entered fulfillment, but an address change cannot be guaranteed once the order has been prepared or transferred to the carrier.
Can I cancel my order?
Contact us as soon as possible if you want to cancel an order.
Cancellation may be possible before fulfillment progresses, but once an order has been processed or shipped, it may no longer be possible to stop it. In that case, the applicable return procedure may apply.
What payment options can I use?
The payment methods available for your particular purchase are displayed during checkout.
Depending on availability, supported options may include major credit and debit cards and other payment methods provided through our checkout system.
When will my refund appear?
Once an eligible return has been received and approved, we generally aim to initiate the refund within 10 business days.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.
What should I do if I receive the wrong product?
Please contact us with your order number and information about the item you received.
We may request photographs of the product and packaging before arranging an appropriate solution, which may include a replacement or refund.
Can I ask about ingredients or product details?
Yes. If you have a question about information displayed on a particular product page, you can contact our support team.
For allergy, sensitivity, or medical-related concerns, please review the applicable product information carefully and consult a qualified healthcare professional when appropriate.
How can I contact Grace & Stella?
For questions about products, orders, payments, shipping, returns, or other store matters, contact us at:
Email: support@sugracestella.shop
Phone: +1 (802) 610-1020
Business Address:
7102 Ruthgreen Rd
Windsor Mill, MD 21244
United States
Merchant Information
Business Name: Grace & Stella
Store Name: Grace & Stella
Email: support@sugracestella.shop
Phone: +1 (802) 610-1020
Address: 7102 Ruthgreen Rd, Windsor Mill, MD 21244, United States.