These Terms of Service apply to your access to the Grace & Stella website and to purchases made through our online store. By browsing our website, placing an order, or otherwise using our services, you agree to these Terms and the policies that accompany them.
1. Using Grace & Stella
Our website is provided for lawful shopping and informational purposes.
You may browse product information, add items to your cart, place orders, and contact our support team for legitimate purposes. You may not use the website in a manner that interferes with its operation, compromises its security, or violates applicable law.
We may restrict access to portions of the website when reasonably necessary to protect our store, customers, or services.
2. Information You Provide
When purchasing products or communicating with us, you are responsible for providing information that is accurate and sufficient for the purpose involved.
This may include your name, email address, telephone number, billing details, and delivery information.
If incorrect information results in a failed delivery, delayed order, payment issue, or other problem, we may need to contact you before the order can be completed.
3. Our Skincare Products
Grace & Stella offers skincare and personal-care products, which may include eye-area masks, facial masks, lip-care products, clay masks, and other beauty or skincare items.
Product descriptions, photographs, ingredients, sizes, packaging, colors, and other details are provided to help customers evaluate products before purchase.
Product appearance may differ slightly from photographs because of lighting, photography conditions, packaging updates, or individual display settings.
Product information and availability may change without advance notice.
4. Product Use and Personal Considerations
Customers are responsible for reviewing the product information available before purchasing and using a product according to its applicable directions.
Cosmetic and skincare products may not be suitable for every individual. If you have known sensitivities, allergies, or other personal concerns regarding ingredients or cosmetic products, you should review the available product information and seek appropriate professional advice when necessary.
Our website information is not intended to replace medical advice, diagnosis, or treatment.
5. Product Availability
Products displayed on our website are subject to inventory availability.
An item may become unavailable before an order is fully processed. We may also limit quantities or discontinue products when necessary.
If we cannot fulfill an item that has already been ordered, we may contact you regarding the available options. If payment has already been collected for an item that cannot be supplied, an applicable refund will generally be issued through the original payment method.
6. Orders and Purchase Requests
Placing an order through our website represents your request to purchase the products shown in your cart.
An order may be subject to payment authorization, inventory confirmation, fraud screening, and other routine processing procedures before fulfillment.
We may decline or cancel an order when reasonably necessary, including where:
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Payment cannot be successfully authorized.
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A product is no longer available.
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There is an obvious pricing or product-description error.
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Order information appears materially incorrect.
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A transaction presents a reasonable security or fraud concern.
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A technical issue has affected the order.
If we cancel an order after payment has been collected, any applicable refund will normally be returned through the original payment method.
7. Prices and Taxes
Prices displayed through our store are generally shown in U.S. dollars (USD).
The amount payable for an order may include the product price, applicable shipping charges, taxes, and other amounts displayed during checkout.
Where required by applicable law, sales tax or other government-required charges will be calculated and collected.
We make reasonable efforts to maintain accurate pricing but may correct obvious errors when necessary.
8. Payment Processing
Payment methods available for a particular purchase will be displayed during checkout.
Transactions may be processed through Shopify and third-party payment providers. Your card issuer or payment provider may conduct its own authorization and security checks.
We are not responsible for a payment being declined by a financial institution or payment provider.
For additional payment information, please refer to our Payment Policy.
9. Shipping Arrangements
We currently offer delivery to eligible addresses within the United States.
Orders generally require approximately 1–2 business days for preparation, followed by an estimated 4–6 business days for standard carrier transit.
Delivery estimates are not guaranteed dates. Carrier delays, weather, seasonal demand, transportation conditions, address problems, and other circumstances may affect actual delivery.
Our Shipping Policy provides additional information about delivery and shipment issues.
10. Returns and Refund Requests
Eligible purchases may generally be considered for return or refund within 30 days after delivery, subject to the requirements of our Refund Policy.
Because our products are primarily skincare and personal-care items, opened or used products may be subject to specific restrictions for hygiene and product-integrity reasons.
Customers should contact us before returning any product.
11. Cancellation Requests
If you decide that you no longer want an order, please contact us as soon as possible.
We may be able to accommodate a cancellation when fulfillment has not yet progressed too far. Once an order has been prepared or shipped, cancellation may no longer be possible.
In that situation, the applicable return process may apply after delivery.
12. Website Materials
The content presented on our website may include written descriptions, photographs, graphics, logos, page designs, product information, and other materials.
Unless otherwise indicated, this content is owned by or licensed to the business and is protected by applicable intellectual property laws.
You may view website content for personal shopping purposes. You may not reproduce, republish, modify, distribute, sell, or commercially exploit our original website materials without appropriate permission.
13. Brand and Third-Party Rights
Names, logos, trademarks, product names, and other intellectual property belonging to third parties remain the property of their respective owners.
Nothing on our website should be interpreted as transferring ownership of third-party intellectual property to you.
14. Activities We Do Not Permit
When using our website, you must not:
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Use the website for unlawful purposes.
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Attempt to access restricted systems or information.
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Introduce malicious software or harmful code.
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Disrupt website functionality or security.
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Conduct fraudulent transactions.
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Impersonate another individual or business.
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Misuse another person's personal information.
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Use automated systems to copy or systematically extract website content without authorization.
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Attempt to bypass technical measures designed to protect the website.
We may take reasonable action when prohibited activity is identified.
15. External Providers
Our online store may depend on outside companies for services such as ecommerce infrastructure, payment processing, shipping, analytics, fraud prevention, communications, and technical support.
Our website may also contain links to websites operated independently by third parties.
Those third parties may have separate terms and privacy practices. We are not responsible for services, content, security, or policies controlled exclusively by external providers.
16. Privacy
Information collected through your use of our website is handled according to our Privacy Policy.
Certain information may be processed by Shopify and other service providers as necessary to operate the store, complete purchases, arrange shipping, process payments, prevent fraud, provide support, or perform other legitimate business functions.
17. Website Interruptions
We make reasonable efforts to maintain the website, but continuous or error-free availability cannot be promised.
Access may be temporarily interrupted because of maintenance, technical failures, network conditions, security measures, third-party service interruptions, or other circumstances outside our reasonable control.
18. No Medical Advice
Information presented on our website about skincare, cosmetic products, ingredients, or product characteristics is provided for general informational and shopping purposes.
Our product information should not be treated as medical advice or as a substitute for consultation with a qualified healthcare professional.
We do not guarantee that a particular cosmetic or skincare product will produce a specific result for every customer.
19. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from use of our website or from products purchased through the store.
Nothing in these Terms excludes or limits a right, remedy, or liability that cannot legally be excluded or limited under applicable law.
20. Applicable Consumer Rights
These Terms are intended to operate together with applicable consumer protection laws.
Where a mandatory legal right provides protections greater than those described in these Terms, that legal right will continue to apply.
Nothing in these Terms is intended to waive a consumer protection that cannot legally be waived.
21. Changes to Our Terms
We may revise these Terms when our store, products, services, or legal obligations change.
The latest version will be published on this page. If an update materially affects the terms applicable to future use, we may provide additional notice where appropriate.
Your continued use of the website after revised Terms become effective constitutes acceptance of the updated provisions to the extent permitted by applicable law.
22. Related Store Policies
These Terms should be read together with the other policies that govern specific aspects of your shopping experience, including:
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Refund Policy
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Shipping Policy
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Privacy Policy
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Payment Policy
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Contact information and customer support procedures
If you have questions about how a particular policy applies to your order, please contact us before taking action.
23. Contact Information
Questions about these Terms, our products, or your order can be directed to our customer support team.
Email: support@sugracestella.shop
Phone: +1 (802) 610-1020
Business Address:
7102 Ruthgreen Rd
Windsor Mill, MD 21244
United States
24. Merchant Information
Business Name: Grace & Stella
Store Name: Grace & Stella
Email: support@sugracestella.shop
Phone: +1 (802) 610-1020
Business Address:
7102 Ruthgreen Rd
Windsor Mill, MD 21244
United States.