Shipping Policy

At Grace & Stella, we prepare each order with care so that your skincare products can arrive safely and ready to use. This Shipping Policy explains how orders are prepared, when packages are handed to carriers, and what to do if something goes wrong during delivery.

Delivery Coverage

We currently offer shipping to eligible delivery addresses within the United States.

Before completing your purchase, please make sure the shipping information entered during checkout is complete and accurate. Certain addresses or delivery locations may have limited carrier service.

Any shipping method and applicable shipping charge available for your order will be shown during checkout before payment is completed.

When We Prepare Orders

After your order has been successfully submitted and payment has been authorized, we generally need 1–2 business days to prepare it for shipment.

Order preparation may involve confirming inventory, checking the order details, packing the skincare products, and preparing the package for carrier pickup.

Orders are generally prepared on business days. Weekends and applicable U.S. holidays are normally excluded from the stated processing timeframe.

During periods of unusually high order volume, additional preparation time may occasionally be necessary.

Estimated Transit Time

After your package has been handed to the carrier, standard delivery generally takes approximately 4–6 business days.

The typical overall timeframe is therefore approximately 5–8 business days from the date the order is placed.

These are general estimates rather than guaranteed delivery dates. Actual arrival times may be affected by carrier conditions, severe weather, holiday volume, transportation disruptions, address problems, or other circumstances outside our reasonable control.

Shipping Charges

The shipping cost applicable to your order will be displayed during checkout before you submit payment.

When free standard shipping is available for an order, the applicable shipping charge will be shown as $0 at checkout.

Shipping availability and charges may vary depending on the destination, order details, or shipping service selected.

Order Confirmation

After your purchase is successfully submitted, an order confirmation may be sent to the email address provided during checkout.

Please review the confirmation and contact us promptly if you notice an important error in the order details.

Once an order has entered fulfillment, changes may no longer be possible.

Shipment Notifications

When your order leaves our fulfillment process and tracking information is available, shipment details may be sent to your order email address.

Tracking information may not display activity immediately after a label is created. The carrier may require additional time to scan the package and update its tracking system.

If there is no movement immediately after receiving tracking information, please allow some additional time for the first carrier scan.

Delivery Address Accuracy

The customer is responsible for entering a complete delivery address at checkout.

Please carefully check:

Street number and street name
Apartment, unit, or suite number
City and state
ZIP code
Recipient name

If you discover an error after placing your order, contact us as quickly as possible.

We will try to assist before fulfillment begins, but we cannot guarantee that an address can be changed after the order has been packed or transferred to a carrier.

Packages Marked as Delivered

If carrier tracking shows that a package has been delivered but you cannot locate it, we recommend checking common delivery locations first, including the mailbox, front entrance, building reception area, parcel room, or another location specified by the carrier.

You may also wish to check with household members, neighbors, or building management where appropriate.

If the package remains missing, contact our support team with your order and tracking information so we can review the situation.

Damaged Skincare Products

We take care when preparing products for shipment, but packages can occasionally be affected during transportation.

If your order arrives with a cracked container, broken packaging, leakage, damaged seal, or another visible shipping-related problem, please contact us as soon as reasonably possible.

To help us investigate, we may request photographs of:

The affected product
The outer shipping package
Any damaged inner packaging
The shipping label
The visible damage or leakage

Please keep the affected product and packaging until we have had an opportunity to review the issue.

Incorrect or Missing Items

If your package contains the wrong product or an item that appears to be missing, please contact customer support with your order number and a description of the discrepancy.

Where appropriate, we may arrange a replacement, refund, or another suitable resolution.

Shipping Delays

Although most orders are delivered within the estimated timeframe, delivery dates can occasionally be extended by circumstances beyond our control.

Potential causes include:

Severe weather
Carrier network interruptions
High seasonal shipping volume
Transportation delays
Address-related problems
Regional service interruptions
Unexpected carrier operating conditions

A delayed shipment does not necessarily mean that the package has been lost. Please refer to the latest tracking information when available.

Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us.

We may review the shipment details and, where appropriate, work with the applicable carrier to investigate the delivery status.

The resolution will depend on the circumstances of the shipment and the information available from the carrier.

Returns After Delivery

Shipping an order to you and returning a product are separate processes.

If you decide that an eligible skincare product is not right for you, please review our Refund Policy before sending anything back.

Because many of our products are intended for personal use, opened or used products may be subject to additional return restrictions.

Please contact our support team before arranging a return shipment.

Shipping Questions

If you need assistance with a delivery, tracking number, address issue, damaged package, missing product, or another shipping matter, our customer support team is available to help.

Email: support@sugracestella.shop

Phone: +1 (802) 610-1020

When contacting us about an order, please provide your order number and tracking information when available.