Privacy Policy

At Grace & Stella, we respect the privacy of the people who visit and shop through our online store. This Privacy Policy describes the types of information that may be handled when you browse our website, purchase skincare products, contact us, or otherwise interact with our store.

Our practices may involve information collected directly from you as well as information generated through your use of our website and the services that help us operate it.

Information You Give Us

When you place an order, create an account if available, contact customer service, or use other features of our website, you may provide information such as:

Full name
Email address
Telephone number
Shipping and billing address
Order details and purchase history
Information submitted in customer service communications
Information provided when requesting a return, refund, or replacement
Other information you voluntarily choose to provide

We use this information primarily to provide the service or assistance you requested.

Information Collected Through Website Activity

When you visit our store, certain technical information may be recorded automatically.

Depending on the technologies and services in use, this may include your IP address, browser type, device characteristics, operating system, referring page, pages visited, approximate location, time spent on pages, and interactions with the website.

This information can help us understand how visitors use our store and identify technical or security problems.

Shopping and Transaction Information

When you purchase skincare products from us, information related to the transaction may be processed in order to complete the purchase.

This can include the products purchased, order value, delivery destination, order status, payment status, shipping information, and other information needed to administer the transaction.

Payment card details are generally handled through the payment services available at checkout rather than being directly maintained by us.

Why We Use Information

Information may be used for a variety of legitimate business purposes, including:

Completing purchases
Arranging delivery
Sending order and shipping updates
Responding to customer inquiries
Managing refunds, returns, and replacements
Maintaining transaction records
Detecting potentially fraudulent transactions
Protecting our website and customers
Troubleshooting technical problems
Understanding website usage
Improving our products and online shopping experience
Measuring the performance of marketing activities
Sending promotional communications where permitted
Meeting applicable legal and regulatory obligations

We do not use personal information for purposes that are incompatible with the circumstances in which it was collected unless otherwise permitted or required by law.

Information From Service Providers

Our store depends on third-party companies to provide certain technical and commercial services.

For example, Shopify and other providers may process information needed for ecommerce functionality, payment processing, website hosting, order administration, shipping, fraud prevention, analytics, customer communications, or other operational purposes.

These providers may access information only as reasonably necessary to perform the services they provide to our business, subject to their own terms and privacy practices.

When We May Share Information

We may disclose information to service providers and business partners when doing so is reasonably necessary to operate our store.

Information may also be disclosed when we believe disclosure is appropriate or required to:

Comply with a valid legal obligation
Respond to a lawful request from a government authority
Protect the security of our website
Investigate suspected fraud or abuse
Enforce our applicable policies
Protect our business, customers, or legal rights
Handle a business transaction such as a merger, acquisition, restructuring, or sale of assets

We do not sell personal information simply as part of ordinary order processing.

Cookies and Website Technologies

Our website may use cookies and related technologies.

These technologies can allow us to remember certain preferences, keep shopping functions working, understand visitor activity, improve website performance, and evaluate marketing campaigns.

Some cookies may be essential to the operation of the website, while others may support analytics or advertising.

Your browser or device may provide controls for managing certain cookies. Restricting cookies may affect some website functions.

Advertising and Analytics

We may use third-party analytics or advertising services to understand how visitors interact with our store and how our marketing performs.

Depending on the services enabled on the website, these providers may receive information such as device identifiers, website activity, or advertising-related information through cookies or similar technologies.

The availability of advertising opt-out tools can vary depending on the provider and your location.

Marketing Emails

If you choose to receive promotional communications from us, we may use your email address to send information about products, collections, store updates, or other marketing content.

You can unsubscribe from promotional emails by following the unsubscribe instructions contained in the message.

Unsubscribing from marketing communications does not prevent us from sending essential messages relating to an order, payment, shipment, refund, security matter, or customer service request.

Your Privacy Rights

Privacy rights differ depending on where you live.

Where applicable, you may have rights relating to your personal information, including the ability to:

Request access to certain personal information
Ask us to correct inaccurate information
Request deletion of eligible information
Request information about how personal information is used or disclosed
Obtain a copy of certain information in a portable format
Opt out of certain targeted advertising or other activities covered by applicable privacy laws

Some requests may be subject to legal exceptions or limitations.

We may need to verify your identity before completing certain requests to help protect customer information from unauthorized access.

Global Privacy Control

Where required by applicable law, we recognize valid Global Privacy Control signals for applicable opt-out purposes.

The effect of a GPC signal depends on your location, the type of processing involved, and the requirements of the law that applies to you.

Information Security

We use reasonable safeguards intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online service, website, database, or method of electronic transmission can be guaranteed to be completely secure.

For this reason, we encourage customers to use appropriate precautions when communicating sensitive information online.

Keeping Information

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

The nature of the customer relationship
Order and transaction requirements
Customer support needs
Refund or dispute resolution
Fraud prevention
Accounting and recordkeeping
Applicable legal obligations

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children under 13.

We do not knowingly request personal information from children under 13.

If you believe that a child has provided personal information through our website, please contact us so we can review the situation and take appropriate action.

Third-Party Websites

Our store may contain links or integrations that lead to services operated by other companies.

Those third parties may collect and process information according to their own privacy policies. We do not control the privacy practices or security measures of independent third-party websites.

We recommend reviewing the applicable privacy notice before submitting information to an external service.

Information Processed in Other Locations

Some companies that provide services to our store may process information outside the state or country where you live.

Where applicable, information may therefore be transferred to or stored in another jurisdiction.

We take reasonable steps appropriate to our business and applicable requirements when working with service providers that handle personal information.

Changes to This Privacy Policy

Our privacy practices may change as our store develops, new technologies are introduced, or legal requirements are updated.

If we make changes, we will publish the revised Privacy Policy on our website. The updated version will apply from the date indicated in the revised policy where an effective date is provided.

We encourage you to review this page periodically.